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Salesforce Service Cloud Consultant certification exam tests an individual's knowledge of the Salesforce Service Cloud application and its functionality. It is a comprehensive exam that covers a wide range of topics, including Service Cloud data model, service console, knowledge management, case management, and integration with other applications. Service-Cloud-Consultant exam is designed to ensure that certified professionals have the skills and expertise needed to implement and manage Service Cloud solutions that meet their clients' needs.

To prepare for the exam, Salesforce offers a Service Cloud Consultant certification study guide, which covers all the topics covered in the exam. You can also take training courses through Salesforce University or attend workshops and webinars provided by Salesforce partners. Additionally, you can take practice exams to test your knowledge and identify areas where you need to focus your study efforts.

Salesforce Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be answered within 105 minutes. Service-Cloud-Consultant exam covers a variety of topics, including Service Cloud features, design considerations, and best practices for implementing and managing Service Cloud solutions. To pass the exam, candidates must obtain a minimum score of 68%.

Salesforce Certified Service cloud consultant Sample Questions (Q87-Q92):

NEW QUESTION # 87
What is a common deflection technique to reduce the number of interactions for a contact center? Choose 2
answers.

Answer: C,D


NEW QUESTION # 88
Cloud Kicks support agents are getting too many emails due to case ownership changes.
What should the admin recommend to solve the issue?

Answer: B

Explanation:
Comprehensive and Detailed Explanation:
To reduce the volume of email notifications sent to support agents when case ownership changes, administrators can modify the Support Settings in Salesforce.
From the official Salesforce Help documentation:
"Select Cases. Select Support Settings. Deselect the Notify Case Owners when Case Ownership Changes checkbox to disable email notifications."
-Salesforce Help
By unchecking this setting, Salesforce will no longer automatically send email notifications to agents upon changes in case ownership, thereby reducing email clutter and allowing agents to focus on more critical communications.


NEW QUESTION # 89
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

Answer: B


NEW QUESTION # 90
UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?

Answer: B


NEW QUESTION # 91
Universal Container wants to let its customers intercat real time with support agents from their computers and mobile devices.
What feature should a consultant recommend to meet this requirement?

Answer: C


NEW QUESTION # 92
......

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